EFFECTIVE STAKEHOLDER ENGAGEMENT The importance of collaboration to deliver results Stakeholder engagement is integral to the success of all projects and major organisational change initiatives, regardless of the size of the project. Too often, relationships with stakeholders are managed in an informal or intuitive way. This casual approach to stakeholder engagement is one of the most common causes of project failure which could easily be prevented with better planning. Why attend? • Learn how to take a strategic approach to stakeholder management to maximise your chances of success • Define the needs and objectives of your stakeholders • Develop a planned approach to connect with each of the most significant stakeholders • Set up performance measures to determine the success or failure of your approach when engaging stakeholders • Align the stakeholder engagement plan with the overall strategy for the project, responding accordingly to any changing interests of your stakeholders. Who should attend? Project managers, coordinators, community workers or other staff who are responsible for projects with a number of diverse stakeholders. Course details: 2 days 9.00am – 4.30pm
NEGOTIATION SKILLS Negotiate your way to solutions
This course focuses on the skills required for achieving positive results through negotiation. It equips you with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams. Why attend? • Establish a comprehensive negotiation planning process • Apply the most appropriate negotiation tactics for the situation • Manage the negotiation process through the five negotiation phases • Practice negotiation techniques to develop and refine your skills • Evaluate and improve the negotiation process. Who should attend? Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers. Course details: 2 days 9.00am – 4.30pm
90
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