PROFESSIONAL RECEPTIONIST Create positive impact from the first point of contact Do you interact with people face-to-face or over the telephone? This course will improve your capacity to service customer and client needs in a professional and caring manner by using proven methods of communication and quality service. Why attend? • Address the responsibilities of the receptionist in servicing customer and client needs, including skilful use of the telephone and introducing people correctly • Understand the importance of a positive attitude and public image also reflecting on personal qualities and self-image • Practice effective communication skills • Learn techniques to effectively handle difficult people and sensitive situations • Find ways to assist in coping with stress. Who should attend? First point of contact staff who may or may not be full-time receptionists. Also, receptionists, front- counter personnel, telephone operators and others who communicate with their customers by telephone and would like to improve their skills. Course details: 1 day 9.00am – 4.30pm
PROFESSIONAL EXECUTIVE ASSISTANT Better anticipate the needs of your manager Executive assistants can play a vital role in the effectiveness of their managers. This course improves your awareness of day-to-day managerial needs and will develop your planning and organisational skills. Coordinated manager/assistant teams can be extraordinarily productive. The manager’s time is freed to tackle more strategic, longer term thinking, whilst the assistant has a more interesting job fulfilling the tasks and activities of the work area. Why attend? • Learn how to better plan and set objectives on a daily basis • Discover 30 different ways to save time • Understand effective communication and how it can have a positive effect on working relationships • Resolve conflicts in a professional manner and learn techniques to cope with stress • Appreciate the process and rewards of team building. Who should attend? Administrative assistants who are seeking a better understanding of the many requirements of their support position and those about to be promoted to a personal assistant position. Course details: 2 days 9.00am – 4.30pm
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