Learning and Development Guide 2025

COPING WITH PRESSURE Skills to help you navigate and cope with pressure When things are extremely busy at work, and you have your hands full with tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help you understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience and develop strategies for getting ahead. Why attend? • What does being under pressure look like? • Discover how to get to the heart of the matter; what are the pressure points and associated costs and payoffs • Learn how to modify the language around coping with pressure, speaking in terms related to emotional intelligence, optimism and resilience • Create a personalised toolkit for managing stressors and anger • Put strategies in place to work on priorities and achieve defined goals. Who should attend? Anyone, at any level in the organisation, who is feeling pressure at work and wants to manage it more effectively. Course details: 1 day 9.00am – 4.30pm

DEVELOPING RESILIENCE The tenacity to overcome life’s greatest challenges

Resilience is a prerequisite for anyone to survive in the modern world. Its importance is magnified when we are in high stress roles or environments where the pressure to perform is great but the resources to achieve the outcome are missing. Another scenario where resilience is crucial is when things go wrong; your career derails, a major project goes astray or your organisation has a public or private disaster. In all cases, we need practical, behaviourally based techniques to ride out the difficult times and respond with improved performance. Why attend? • Defining what resilience is and what it is not • Diagnose the source of your stress and pressure, evaluate your physical and emotional wellness and learn to become ‘unstuck’ when things go wrong • Plan and implement strategies to improve your resistance to stress • Develop short and long term techniques and tactics for developing resilience, recognising the importance of hope, optimism and confidence • Build confidence and self-esteem to better handle unanticipated shocks. Who should attend? Anyone who wants to improve their resilience skills, in particular if you are required to perform consistently in a high pressure or high stress work environment. Alternatively, anyone whose work life has experienced a significant shock and who needs to rebound quickly and positively. Course details: 2 days 9.00am – 4.30pm

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