CONTINUOUS IMPROVEMENT Make continuous improvement a natural way of thinking To remain competitive, organisations must continually seek ways to improve all aspects of their business. While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time). Through immersive case studies and activities, this practical course will equip you with the vital skills and knowledge to ensure the quality and continuous improvement approach becomes second nature. Why attend? • Define what quality is and discover various continuous improvement models and approaches • Explore process thinking to implement change • Learn to monitor, adjust and report performance on improvements within your organisation • Consolidate opportunities for further improvement • Develop your one-on-one mentoring and coaching skills to support change within the workplace. Who should attend? All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers. Course details: 1 day 9.00am – 4.30pm
OPERATIONAL PLANS Unlock the power of a solid operational plan Planning at the organisational level sets the direction and influences activities carried out by teams and individuals. Effective development and implementation of an operational plan can contribute towards better performance and improved processes and production within an organisation. Sound planning is essential if an organisation is to reach its desired goals and the implementation of that plan is an important key to success. Other important byproducts of the planning process are increased customer satisfaction and the capacity to manage change more effectively. Why attend? • Understand the purpose of planning and how best to implement an operational plan into your organisation • Examine supporting case studies to discover how operational plans work • Find strategies to help develop and implement an operational plan specific to your organisation • Learn to manage operational resources • Evaluate and review operational performance. Who should attend? All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers. Course details: 1 day 9.00am – 4.30pm
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