Learning and Development Guide 2025

MANAGE PEOPLE PERFORMANCE Bring out the best in individuals and your team The key component in effective performance management is communication. Communication between all levels is required for people to identify how their role fits into the organisation’s direction. Using contemporary case studies, this course challenges you to make managing performance beneficial to both employer and employee. Why attend? • Explore different approaches to performance management • Understand how to monitor and review the performance of individuals, including those who are underperforming • Learn the art of delivering feedback in a constructive and helpful way • Identify good performance standards of both individuals and teams as a whole • Build and support commitment within the team. Who should attend? People who have responsibility to manage the performance of staff who report to them directly and those who are part of the leadership team, including frontline managers and team leaders. Note: This course does not cover creating performance review processes or systems. Refer to the Performance Management course on page 75. Course details: 1 day 9.00am – 4.30pm

WORKPLACE LEADERSHIP Become an influential leader in the modern workplace This course focuses on creating an understanding of the role of the leader in a modern organisation. You will explore aspects of leadership that relate to leading teams and individuals, such as flexibility and the capacity to apply a range of leadership styles to suit each situation. Based around in-depth case studies, you will be encouraged to identify leadership principles and how they can be applied in your work environment. Why attend? • Outline the role of the leader in the modern organisation • Review comprehensive leadership case studies to gain an understanding of: - The importance of decision making - The difference between management and leadership - Ways a workplace leader can build trust and integrity • Incorporate the vision and standards of your workplace into your own leadership strategies • Make informed decisions by gathering relevant information and effectively communicate expectations to your team. Who should attend? Current frontline managers, supervisors, new supervisors, new managers and team leaders. Course details: 1 day 9.00am – 4.30pm

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