NEW SUPERVISOR Fundamental skills for those new to the role of supervision
TOP PERFORMER
Course details: 2 days
Supervisors who attend this popular and fundamental training course become much more effective and productive in their role. They also have fewer problems within their workplace because they are sensitive to what motivates their staff, better at solving problems and have improved leadership skills. Effective introductory training enables supervisors to reach their optimum level of effectiveness faster than those who simply learn on-the-job or are ‘thrown in at the deep end’. This course explores the relationships between supervisor and worker. It shows group or team leaders the functions of effective groups or teams and how to weld together concerns of task, team and individual to achieve identified objectives. Why attend? • Recognise human factors affecting the supervisor’s role • Identify and apply key human resource skills in communication, motivation and delegation • Manage and resolve interpersonal and intergroup conflict as well as performance consequences • Learn how to select and apply appropriate leadership skills to various situations • Support your organisation’s broader operational plan through your newly acquired supervisory skills. Who should attend? Recently appointed or potential supervisors who need to develop an understanding of the key elements of the role. The course may also be suitable for others without formal supervisory training, aspiring to be a more successful team leader or to fulfil a supervisory or mentor role within their area.
9.00am – 4.30pm V
46
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