Learning and Development Guide 2025

COACHING SKILLS FOR LINE MANAGERS AND SUPERVISORS Improve the performance of your team Performance in any organisation results from the individual achievements of its people. Managers need to take an active part in addressing and responding to specific opportunities to improve performance of their employees. This course will help you develop the coaching skills to support and sustain improved performance by others. Why attend? • Define what coaching and mentoring is and identify a variety of coaching frameworks and models that are available • Identify qualities and skills seen in a successful coach • Engage in skills practice sessions to learn how to communicate effectively and deal with challenges that may arise • Discover ways to provide advanced coaching to individuals and groups • Learn how to prepare and implement a series of coaching sessions and then discern outcomes through follow-up. Who should attend? Managers, specialist staff and professionals who manage, lead and support others who need to improve and sustain their performance by using coaching skills. Anyone wishing to implement a coaching program within an organisation, whether as managers, coordinators or participants. Course details: 1 day 9.00am – 4.30pm

ENGAGE YOUR TEAM THROUGH STORYTELLING Purposeful narratives to enhance communication Did you know that some organisations see leadership storytelling as such an important communication tool, that they have banned bullet points in presentations and replaced them with a process of writing strategic narratives? They have also provided training to their staff on the art of crafting stories as a method of communication. This course will help you see how you and your organisation can improve your communication effectiveness by adopting a more engaging approach to communicating key messages. Why attend? • Understand that you already tell stories; from purposeful narratives to your own personal life and work experiences • Increase employee awareness and engagement by using leadership storytelling • Learn when and how to use leadership storytelling in your organisation • Identify how to choose the right story for the right audience for the right occasion • Use the Solid Story Structure to plan an appropriate story • Identify what to include and what to leave out • Understand your own presentation and communication biases • Discover tips and techniques to enhance your storytelling • Employ the art of storytelling to better engage a virtual or hybrid team. Who should attend? This course is relevant to managers and team leaders who want to build credibility for themselves and their ideas, in the process, becoming more effective communicators. Course details: 1 day 9.00am – 4.30pm

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