INTRODUCTION TO EMOTIONAL INTELLIGENCE
TOP PERFORMER
Use your emotional awareness for better results The science is clear: your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people. By increasing your intelligence around emotions, you become better equipped to sense and respond to your own emotions and the emotions of others. Why attend? • Identify the source and impact of emotion in the workplace • Increase emotional awareness to better manage yourself and others • Develop tools to improve your own emotional intelligence and encourage it in others • Learn to better integrate logic and emotions in decision making and conflict resolution. Who should attend? Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people every day and who want a greater understanding of how their own emotions and those of other people affect relationships. Note: Pre-work will be required prior to attendance on this course.
Course details: 2 days
9.00am – 4.30pm
19
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