INFLUENCING SKILLS Working towards win-win solutions Every day at work we are called on to respond to the demands of others, make requests, raise issues, or initiate changes. Each of these actions would benefit from being able to positively influence the situation. Whether you are dealing with colleagues, team members, customers or stakeholders, this course will strengthen your knowledge around influencing others. Why attend? • Discover what influence is • Explore where you use influence and how you currently apply it • Consider how others influence you • Gain an understanding of why we can fail to influence • Learn about the 4 elements of influence and develop skills and techniques to utilise these effectively • Understand how you can gauge your level of influence for maximum benefit. Who should attend? Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, team members, customers or other stakeholders. Course details: 1 day 9.00am – 4.30pm
NEGOTIATION SKILLS Negotiate your way to solutions
This course focuses on the skills required for achieving positive results through negotiation. It equips you with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams. Why attend? • Establish a comprehensive negotiation planning process • Apply the most appropriate negotiation tactics for the situation • Manage the negotiation process through the five negotiation phases • Practice negotiation techniques to develop and refine your skills • Evaluate and improve the negotiation process. Who should attend? Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers. Course details: 2 days 9.00am – 4.30pm
SAVE 25% ON ALL COURSES AS A CORPORATE MEMBER.
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