ASSERTIVE COMMUNICATION FOR WOMEN Speak with clarity and confidence Credibility as contributing members of an organisation is established through the process of communication. Clear, authentic self-expression and active listening are key in effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively. Why attend? • Develop self-confidence and learn how to say "no" when appropriate • Discover ways to express positive and negative feelings competently through verbal and non-verbal communication • Learn how to handle constructive criticism and complaints • Evaluate the appropriateness of time, place and situation when dealing with difficult situations • Distinguish between assertive, non-assertive and aggressive behaviour • Select appropriate responses from new skills and strategies learned. Who should attend? Women who want to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels. Course details: 2 days 9.00am – 4.30pm
ASSERTIVE COMMUNICATION Communicate openly, honestly and directly Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across and be more receptive and open to concerns expressed by others. Why attend? • Develop skills to respond to difficult situations with assertion over aggression or submission • Recognise your communication strengths and weaknesses • Improve your confidence when expressing your views and collaborating with others • Build a toolkit of strategies to adapt to the needs and communication styles of others • Cope with difficult situations and difficult people more effectively. Who should attend? Anyone who wants to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels as well as with clients and the public. Course details: 2 days 9.00am – 4.30pm
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