IMPROVING YOUR INTERPERSONAL RELATIONSHIPS AT WORK Connect with people meaningfully and effectively This course is designed to develop the personal insight necessary to work effectively with people, to read people’s reactions and to modify your approach when appropriate. Maximise your ability to be viewed positively at work, and in all aspects of your life. Once you have grasped the basic concepts, you will find all of your relationships improving and your stress level dropping accordingly. Why attend? • Understand your personal communication style and how it is viewed by others • Manage emotions and avoid aggressive trigger behaviours • Identify emotions in others from non-verbal cues • Better adapt to difficult situations and learn to respond non-aggressively when challenged • Examine relationships and make conscious decisions on developing the right relationship set. Who should attend? People who want to gain greater levels of cooperation at work from clients, co-workers, employees and managers. Those who are having difficulty in work relationships and who want to acquire skills to help improve this. Note: Pre-work will be required prior to attendance on this course. Course details: 3 days 9.00am – 4.30pm
EFFECTIVE COMMUNICATION Communication strategies that start with you Developing and maintaining relationships with colleagues, stakeholders and clients starts with your ability to communicate effectively. This course provides you with a range of communication techniques and strategies to become a more effective and confident communicator. By improving your communication skills, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The course will also give you the opportunity to develop your own personal communication style and better understand the styles of others. Why attend? • Identify your individual communication style and learn practical skills to communicate better with others • Demonstrate empathy through active listening and questioning techniques to improve relationships and overcome communication barriers • Build rapport with diverse groups of people using different communication styles • Distinguish the difference between assertion, aggression and submission • Employ assertive communication techniques to handle difficult conversations. Who should attend? Those looking to improve their personal communication skills and develop their communication style. Course details: 2 days 9.00am – 4.30pm
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SAVE 25% ON ALL COURSES AS A CORPORATE MEMBER.
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