Learning and Development Guide 2025

Introducing our new 2025 courses, designed to enhance productivity, leadership and team resilience in today's evolving workplace.

LEARNING AND DEVELOPMENT GUIDE 2025

ANTICIPATE THE FUTURE

At AIM WA, we recognise that the core of every thriving organisation is its people. We all rely on individuals and teams to bring ideas to life, solve problems, and create value in our workplaces. Our commitment is to develop and support everyone in the workplace - this is how AIM WA inspires better workplaces.

This year, we’ve introduced several new courses to help people seize opportunities and navigate the challenges of an evolving business environment. However, we understand that organisations need to do more than keep pace with change – they need to anticipate the future and support their people with the right development opportunities. That’s why the AIM WA Learning and Development Guide includes: • New training courses to address emerging workplace needs • Regional training delivery • A suite of virtual training courses • Higher education, Vocational Education and Training qualifications The AIM WA team look forward to supporting you and your people to do their best work.

Professor Gary Martin FAIM Chief Executive Officer Australian Institute of Management Western Australia

Artist Acknowledgement Tyrown Waigana is a Wandandi Noongar (Aboriginal) and Ait Koedal (Torres Strait Islander) multidisciplinary artist and graphic designer. You can see more of his work at crawlincrocodile.com Acknowledgement of Country We acknowledge the Whadjuk people of the Noongar nation, as the original custodians of this land on which AIM WA is located. We acknowledge the traditional custodians of country throughout Australia and recognise their continuing connection to land, waters and community. We pay our respects to them and their cultures; to Elders past, present and emerging.

WHAT’S INSIDE YOUR GUIDE We are excited to introduce our new 2025 courses, designed to enhance productivity, leadership and team resilience in today's evolving workplace. New courses • Fundamentals of AI in the Workplace: Equip your team with the skills in how to use AI tools safely and effectively, and plan how to successfully bring AI into your organisation, page 41 • Managing Your Mates and Friends at Work: Support new leaders as they learn how to balance friendships with leadership, especially during periods of transition and change, page 40 • Crucial Influence®: Building on our popular Crucial Conversations for Mastering Dialogue® course, this program provides a practical model for driving sustainable behaviour change, page 21 • EMPOWER: Focus on building resilient, engaged, and purpose-driven teams through an evidence- based, holistic approach to high-performance, page 41 • Assessment Workshop for Mining Statutory Positions: Ensure your statutory position holders are fully compliant with the latest WHS regulations through this targeted course, page 57 • Microsoft Teams – Essentials and Intermediate: Enhance your digital collaboration skills and improve your understanding and practical use of Microsoft Teams, page 97 Training in your region We have selected some of our top performing courses and partnered with your local venues to bring training to you. We are currently delivering in Albany, Bunbury, Kalgoorlie, Karratha, Geraldton and Port Hedland, with more regional locations to follow. Visit aimwa.com/regional Virtual classroom We understand that people learn differently and not everyone is able to attend training in person. That’s why selected face-to-face courses are also delivered in a virtual environment. Visit aimwa.com/virtual Organisational Development Every course in this Guide can be delivered in-house for your team. We can facilitate the course as is, or tailor it to meet the specific needs of your organisation. Visit aimwa.com/solutions Additional Dates Our most popular courses book up quickly! We regularly add new dates and locations to meet demand. Visit aimwa.com or call 9383 8000 for current schedules. V +

YOUR 2025 GUIDE AT A GLANCE

SYMBOLS TO LOOK OUT FOR:

New Course for 2025.

TOP PERFORMER

Highly recommended by past participants, our Top Performers deliver a track record of success and ROI. V We offer a selection of courses delivered live via our virtual classroom. You receive the same content, same course materials and same facilitator as our face-to-face training courses.

The suite of 'mini-series' courses combine short, 90 minute, virtual modules to provide a snapshot on important topics.

Our popular training courses delivered to you in regional WA. Unless otherwise stated all courses are delivered at: AIM WA, 76 Birkdale Street, Floreat, Perth

YOUR 2025 GUIDE AT A GLANCE

THE PRACTICAL MBA QUALIFICATION

PAGE

98 98

Graduate Certificate in Business Graduate Certificate in Human Resources Leadership

Graduate Certificate in Leadership and Strategy Graduate Certificate in Marketing Management Graduate Certificate in Project Management

Graduate Certificate in Management Graduate Diploma in Management Master of Business Administration (MBA)

98 98 98

VOCATIONAL QUALIFICATIONS

CODE

QUALIFICATION

PAGE

Nationally Recognised Training is any program of training leading to vocational qualifications and credentials that are recognised across Australia. National Provider No. 0058

CERTIFICATE IV BSB40520 Certificate IV in Leadership and Management

106

BSB40920 Certificate IV in Project Management Practice

110

DIPLOMA BSB50420 Diploma of Leadership and Management

107

BSB50820 Diploma of Project Management BSB50120 Diploma of Business (Procurement) ADVANCED DIPLOMA BSB60420 Advanced Diploma of Leadership and Management

111

109

108

MINING STATUTORY POSITION Risk Management Units

112

Visit aimwa.com/RTO to find out more.

MEMBERSHIP BENEFITS BOTH YOU AND YOUR ORGANISATION Corporate Membership 400 of Western Australia’s most admired organisations are Corporate Members of AIM WA. This membership demonstrates their commitment to the development of their employees and provides substantial discounts up to 25% off the Non Member rate. Make the most of your training budget, build the skills of your team and become a learning organisation through AIM WA Corporate Membership. Professional Membership Unlike other professional associations, AIM WA Professional Members come from a variety of organisations, industries and sectors. For just $49 per year you can be part of this extensive network of over 6,000 executives, leaders, experts, influencers and decision makers. You’ll also have access to events including the Inspirational Leader Series of breakfasts and sundowners. These events showcase the best leaders in WA and challenge your thinking on contemporary issues facing leaders. To find out more about Corporate or Professional Membership, call 08 9383 8000 and ask to speak to the Head of Membership or visit aimwa.com/compare

BEEDIYAR (‘BRID-EE-YAH') – AIM WA’S EXECUTIVE LEADERSHIP DEVELOPMENT PROGRAM FOR FIRST NATIONS LEADERS AND MANAGERS Named after the Noongar word for ‘leader’ and designed in consultation with highly experienced and respected First Nations leaders, BEEDIYAR is the most comprehensive executive leadership program ever undertaken by AIM WA. Designed to accelerate the progression of First Nations professionals into senior executive roles, BEEDIYAR participants embark on a culturally responsive, 12-month journey focused on developing the skills, knowledge, and networks necessary to succeed at the highest levels of organisations. BEEDIYAR reflects AIM WA’s dedication to co-designing a more equitable and diverse senior executive landscape – one where First Nations leadership thrives. Find out how you and your organisation can join us for BEEDIYAR 2026 .

SOCIAL IMPACT As a not-for-profit, giving back is at the core of who we are. At the heart of our mission is a commitment to fostering better workplaces and leaders, not just for today, but for tomorrow. In the past decade, we've proudly invested over $5 million into charitable causes, making a tangible difference in the communities we serve. Our annual Pinnacle Awards shine a spotlight on outstanding achievements by Western Australian organisations with the winners donating their prize of $20,000 in training grants to a charity of their choice. We also support aspiring professionals and not-for-profit organisations to build management and leadership capability through our Community Training Grants. And in our pursuit of equity and diversity, we've recently introduced our groundbreaking First Nations executive development program, BEEDIYAR. This aims to empower a new

generation of executives and drive meaningful change. Join us on this journey toward inspiring better workplaces.

AIM WA HRDC Limited is proud to display the ACNC Charity Tick to show that it is registered and compliant with the Australian Charities and Not-for-profits Commission. AIM WA HRDC Limited is a Western Australian not-for-profit organisation dedicated to inspiring management, leadership, and workplace excellence.

AIM WA GOES REGIONAL

Access some of our most popular courses without leaving town! You’ll receive the same course and the same facilitator who delivers the course in Perth. The only difference is the commute time. You asked... we listened. We're adding new courses and locations to meet your needs. See where we’re popping up next!

INTERPERSONAL AND COMMUNICATION SKILLS

IMPROVING YOUR INTERPERSONAL RELATIONSHIPS AT WORK Connect with people meaningfully and effectively This course is designed to develop the personal insight necessary to work effectively with people, to read people’s reactions and to modify your approach when appropriate. Maximise your ability to be viewed positively at work, and in all aspects of your life. Once you have grasped the basic concepts, you will find all of your relationships improving and your stress level dropping accordingly. Why attend? • Understand your personal communication style and how it is viewed by others • Manage emotions and avoid aggressive trigger behaviours • Identify emotions in others from non-verbal cues • Better adapt to difficult situations and learn to respond non-aggressively when challenged • Examine relationships and make conscious decisions on developing the right relationship set. Who should attend? People who want to gain greater levels of cooperation at work from clients, co-workers, employees and managers. Those who are having difficulty in work relationships and who want to acquire skills to help improve this. Note: Pre-work will be required prior to attendance on this course. Course details: 3 days 9.00am – 4.30pm

EFFECTIVE COMMUNICATION Communication strategies that start with you Developing and maintaining relationships with colleagues, stakeholders and clients starts with your ability to communicate effectively. This course provides you with a range of communication techniques and strategies to become a more effective and confident communicator. By improving your communication skills, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The course will also give you the opportunity to develop your own personal communication style and better understand the styles of others. Why attend? • Identify your individual communication style and learn practical skills to communicate better with others • Demonstrate empathy through active listening and questioning techniques to improve relationships and overcome communication barriers • Build rapport with diverse groups of people using different communication styles • Distinguish the difference between assertion, aggression and submission • Employ assertive communication techniques to handle difficult conversations. Who should attend? Those looking to improve their personal communication skills and develop their communication style. Course details: 2 days 9.00am – 4.30pm

SAVE 25% ON ALL COURSES AS A CORPORATE MEMBER.

ASSERTIVE COMMUNICATION FOR WOMEN Speak with clarity and confidence Credibility as contributing members of an organisation is established through the process of communication. Clear, authentic self-expression and active listening are key in effective negotiations and contribute to the reduction of stress in the workplace. Organisations will benefit from having employees who are able to communicate more openly and assertively. Why attend? • Develop self-confidence and learn how to say "no" when appropriate • Discover ways to express positive and negative feelings competently through verbal and non-verbal communication • Learn how to handle constructive criticism and complaints • Evaluate the appropriateness of time, place and situation when dealing with difficult situations • Distinguish between assertive, non-assertive and aggressive behaviour • Select appropriate responses from new skills and strategies learned. Who should attend? Women who want to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels. Course details: 2 days 9.00am – 4.30pm

ASSERTIVE COMMUNICATION Communicate openly, honestly and directly Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across and be more receptive and open to concerns expressed by others. Why attend? • Develop skills to respond to difficult situations with assertion over aggression or submission • Recognise your communication strengths and weaknesses • Improve your confidence when expressing your views and collaborating with others • Build a toolkit of strategies to adapt to the needs and communication styles of others • Cope with difficult situations and difficult people more effectively. Who should attend? Anyone who wants to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels as well as with clients and the public. Course details: 2 days 9.00am – 4.30pm

INFLUENCING SKILLS Working towards win-win solutions Every day at work we are called on to respond to the demands of others, make requests, raise issues, or initiate changes. Each of these actions would benefit from being able to positively influence the situation. Whether you are dealing with colleagues, team members, customers or stakeholders, this course will strengthen your knowledge around influencing others. Why attend? • Discover what influence is • Explore where you use influence and how you currently apply it • Consider how others influence you • Gain an understanding of why we can fail to influence • Learn about the 4 elements of influence and develop skills and techniques to utilise these effectively • Understand how you can gauge your level of influence for maximum benefit. Who should attend? Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, team members, customers or other stakeholders. Course details: 1 day 9.00am – 4.30pm

NEGOTIATION SKILLS Negotiate your way to solutions

This course focuses on the skills required for achieving positive results through negotiation. It equips you with the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams. Why attend? • Establish a comprehensive negotiation planning process • Apply the most appropriate negotiation tactics for the situation • Manage the negotiation process through the five negotiation phases • Practice negotiation techniques to develop and refine your skills • Evaluate and improve the negotiation process. Who should attend? Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers. Course details: 2 days 9.00am – 4.30pm

SAVE 25% ON ALL COURSES AS A CORPORATE MEMBER.

THINK ON YOUR FEET ® Communicate powerful ideas with clarity, brevity and impact

TOP PERFORMER

Who should attend? The course is designed for people at all levels who are keen to improve their communication skills including administrators, managers, senior executives, sales and marketing professionals, technical specialists, learning and development professionals, project managers and

This globally acclaimed verbal skills workshop trains you to organise your thoughts and ideas quickly for clear, concise, persuasive messages. Its focus is to build skills, knowledge and confidence for those who want to enhance their ability to communicate key messages. More than half a million people have benefited from its success and it has run in Australia for over 20 years. Why attend? • Structure your ideas simply and persuasively • Simplify complex information • Tell a story and flesh out ideas with memorable examples • Target listeners’ core concerns and reach solutions by bridging from question to answer • Get to the point and be remembered by presenting ideas with speed and clarity • Handle objections and questions positively while moving to middle ground.

office managers. Course details: 2 days

9.00am – 4.30pm

MINDSETS FOR HIGH PERFORMANCE Increase thinking flexibility, enable change and generate high performance In today's world of accelerating change, complexity and increasing demands, our ability to foster a growth mindset is more critical than ever. While talent, skills and knowledge take us some way towards achieving high performance, much of our future growth will come from the way we think - our mindset. Founded on contemporary cognitive and neuroscience principles, this course will help you see opportunity, generate energy and ideas and grow with intentionality. Why attend? • Explore the power of beliefs and expectations on your performance • Gain an understanding of your limiting and liberating beliefs and how they impact on your life and work outcomes • Acquire mindfulness tools to control and direct your internal dialogue in support of your goals • Learn how to build inner strength and an optimistic thinking style when engaging with the future • Create meaning and purpose in what you do and the goals you set • Create the pre-conditions for mental wellbeing and success. Who should attend? Those leading and working in increasingly complex and demanding environments or those who want a set of powerful mindset tools to improve wellbeing, accelerate performance and achieve their life and work goals. Course details: 2 days 9.00am – 4.30pm

TURN DATA INTO COMPELLING VISUAL PRESENTATIONS Bring data to life Data loses its power if it can’t be communicated in meaningful ways to others. Too often, the volume of information clouds the message and audiences disconnect, disengage or block out the results. This course combines PowerPoint and presentation skills to provide practical advice on sifting data, identifying the key message and presenting it in a format that everyone can understand. The result will significantly improve the communication and ability to take action. Why attend? • Clarify the expectations of your audience by defining the purpose of the data and the reason for the presentation • Hone in on relevant data that will meet the needs of the audience • Understand why less is more and explore different ways to present key elements • Create a presentation that is understood by the audience • Avoid the common pitfalls with the use of Microsoft PowerPoint and other presentation software • Refine your presentation skills and learn how to respond skilfully to questions from the audience. Who should attend? Technical professionals, analysts, scientists and others working in data-rich environments who are required to present their data and persuade others using their findings and analysis. Note: You may also be interested in our Microsoft PowerPoint courses on page 101. Course details: 1 day 9.00am – 4.30pm

Run in collaboration with The Pacific Institute®.

WAYS OF WORKING WITH ABORIGINAL PEOPLE Extend your knowledge of Australian culture through an Aboriginal perspective Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this culturally responsive course. Not only will you gain more insight into Aboriginal and Torres Strait Islander culture, you will also increase your ability to engage more effectively. Why attend? • Gain an understanding of cultural competence in an Aboriginal and Torres Strait Islander context • Understand the key components of Aboriginal and Torres Strait Islander culture, both historical and contemporary • Develop an greater appreciation for what it means to be an Aboriginal or Torres Strait Islander person • Learn ways to connect and consult with communities • Understand how best to recruit and support Aboriginal and Torres Strait Islander employees • Discover what will be different as a result of applying your cultural awareness in the workplace. Who should attend? This course is suitable for people who want to deepen their understanding of Aboriginal and Torres Strait Islander culture. Course details: 1 day 9.00am – 4.30pm

NETWORKING FOR SUCCESS Build meaningful connections with others Business networking is an effective and efficient way for business people to connect, develop meaningful relationships and grow their businesses. But, how do you network successfully? It comes from being interested in helping others, in listening and in purposefully meeting and introducing people to one another. In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections and online spaces such as LinkedIn. Why attend? • Learn to identify opportunities for business networking and tailor your approach for the best outcome • Explore ways to create that all-important first impression; incorporating a memorable introduction • Practice various techniques on how to start a conversation • Apply the concept of ‘give first’, being helpful as part of a system of reciprocity • Learn strategies on how to handle tough situations • Discover ways to follow-up and capitalise on your networking expertise • Leverage benefits from using network sites on the internet such as LinkedIn. Who should attend? This course is for people who need to build their sales or professional networks, as well as business owners and entrepreneurs who want to build their businesses. Course details: 1 day 9.00am – 4.30pm

HAVING DIFFICULT CONVERSATIONS Approach challenging conversations with confidence

CONFLICT RESOLUTION Find peaceful and practical solutions to resolve conflict

TOP PERFORMER

Conflict is inevitable, but it is manageable. This course is designed to improve conflict resolution skills by examining what conflict is and how it affects people. You will explore positive and negative conflicts, and decide how conflict can be dealt with in both your work and personal life. The course will provide some basic communication strategies and will promote the development of negotiation and influencing skills. Why attend? • Gain an understanding of conflict and discover strategies on how to manage it • Identify and appropriately respond to personal values, points of view and conflict management styles • Analyse the needs of each party to resolve conflict in a flexible manner • Demonstrate active listening and questioning techniques to negotiate effectively • Use positive influence techniques to result in a ‘win-win’ situation. Who should attend? Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers. Note: Pre-work will be required prior to attendance on this course. Course details: 2 days 9.00am – 4.30pm

Difficult conversations are common in performance management, discipline, personal issues, redundancy, interpersonal conflict, and customer service. This course equips you with the skills and confidence to handle these conversations effectively for successful outcomes. Why attend? • Understand the critical elements of difficult conversations and learn to recognise your personal stress signals • Learn techniques to stay calm • Initiate difficult conversations positively and focus on achieving mutually beneficial outcomes • Address difficult issues directly while respecting others' viewpoints • Manage your emotions and practice empathy through active listening and effective questioning. Who should attend? Anyone who needs to resolve difficult situations by speaking directly with colleagues, suppliers, or customers, or address interpersonal issues at work. Course details: 1 day 9.00am – 4.30pm

SAVE 25% ON ALL COURSES AS A CORPORATE MEMBER.

INTRODUCTION TO EMOTIONAL INTELLIGENCE

TOP PERFORMER

Use your emotional awareness for better results The science is clear: your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people. By increasing your intelligence around emotions, you become better equipped to sense and respond to your own emotions and the emotions of others. Why attend? • Identify the source and impact of emotion in the workplace • Increase emotional awareness to better manage yourself and others • Develop tools to improve your own emotional intelligence and encourage it in others • Learn to better integrate logic and emotions in decision making and conflict resolution. Who should attend? Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people every day and who want a greater understanding of how their own emotions and those of other people affect relationships. Note: Pre-work will be required prior to attendance on this course.

Course details: 2 days

9.00am – 4.30pm

ORGANISATIONAL DEVELOPMENT Customised to Bespoke Our Organisational Development team can work with you to customise any of the programs, or combination of programs, in this Guide to match the specific challenges or opportunities you are facing. Alternatively, we can deliver a range of bespoke services from consulting and facilitation to learning design and delivery. We can help you improve the performance of your teams and the whole organisation. To speak to one of our Client Relationship Managers , call 08 9383 8000 or customisedsolutions@aimwa.com

CRUCIAL CONVERSATIONS FOR MASTERING DIALOGUE® Create open communication when it matters most Crucial Conversations for Mastering Dialogue teaches you to create alignment and agreement by fostering open communication around high-stakes, emotional or risky topics at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll gather the best ideas, make the highest quality decisions, and then act on your resolutions with unity and commitment. What is a crucial conversation? It’s a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results. Organisations around the world have turned to the award-winning Crucial Conversations for Mastering Dialogue training to improve bottom line results like quality, efficiency, satisfaction, safety, etc. Why attend? • Learn to speak persuasively, not abrasively • Foster team work and better decision making • Build acceptance rather than resistance • Resolve individual and group disagreement. Who should attend? Does your organisation suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is it battling declining productivity, safety violations, low morale, reduced quality, poor customer satisfaction or other bottom-line concerns? Then you, your team or your organisation needs Crucial Conversations for Mastering Dialogue training. More than 2 million people and 300 of the Fortune 500 companies have used these skills to improve their organisational culture and create change for good. Course details: 2 days 8.30am – 4.30pm

Hold people accountable when it matters most Boost your effectiveness in handling crucial conversations through the Crucial Conversations for Accountability course. You will be better able to resolve disagreements, hold others accountable, make better decisions, and take more committed actions. Why attend? • Discover how to hold anyone accountable regardless of position – theirs or yours • Find ways to motivate others without using power • Learn to help others avoid excuses • Discover how to ‘move to action’. Who should attend? People in roles across the entire organisation who rely on the efforts of others to get things done. Course details: 2 days 8.30am – 4.30pm CRUCIAL CONVERSATIONS FOR ACCOUNTABILITY®

CRUCIAL INFLUENCE® Leadership skills for lasting behaviour change The course reveals the personal, social, and structural sources that shape behaviour and teaches a method for using these sources to influence people and results. One of the greatest capacities we possess is that of influencing behaviour. And yet, many of us struggle to influence others for good when it matters most. Leadership isn’t simply about crafting inspiring visions, developing breakthrough products, or detailing business growth plans. Leadership is about mobilising others to achieve the vision, build the product, or enact the plans. At the end of the day, leadership is intentional influence. If behaviour isn’t changing, you aren’t leading. Crucial Influence goes beyond corporate perks and charismatic personalities to teach a method for influencing human behaviour. Why does this matter? Because outcomes depend on people. Whether you’re launching a new product, changing safety standards, rolling out new software, or just trying to get your team to show up on time, the behaviour of people - and your ability to influence it - will determine your results. Why attend? • Identify barriers to change and why people struggle to do the vital behaviours • Tap into personal values to foster motivation • Help others do what they previously couldn’t • Harness social influence to support new behaviours • Incentivise behaviours with the right rewards • Change the environment to support new behaviours. Who should attend? Crucial Influence teaches leadership skills that are essential for leaders at every level of the organisation - from new managers to top executives. Course details: 2 days 9.00am – 4.30pm

Note: While Crucial Conversations for Mastering Dialogue is the flagship course in this series and recommended starting point, there are no prerequisites to participate in either Crucial Conversations for Accountability or Crucial Influence. The courses can be completed in any sequence.

PROFESSIONAL BUSINESS WRITING Capture your reader with the written word The ability to write clearly and effectively is a critical professional skill. This hands-on course will show you how to plan, organise and structure your writing to prepare business documents your readers will want to read. Using writing and editing activities, you will learn to prepare reader-oriented documents that communicate clearly and effectively. Why attend? • Plan, structure and draft documents quickly • Develop professional, reader-focused documents • Review and proofread documents for appropriate style, language, structure and readability • Apply writing styles and standards appropriate for the intended readers • Understand the essentials of today’s business writing • Comply with modern writing principles and with your organisation’s writing style guide. Who should attend? Anyone who wants to write high-quality documents faster. Suitable for those wanting to improve, update or fine-tune their writing skills or acquire new business writing skills. Course details: 2 days 9.00am – 4.30pm TOP PERFORMER

PREPARE PERSUASIVE REPORTS AND PROPOSALS Provide influential information that leads to action We write reports in a range of formats and for a variety of purposes. Whether you need to report on a change initiative, critical incident, internal review or any other topic, this course will build on your existing writing skills to present persuasive information in formal, informal and proposal styles. Why attend? • Explore the different stages that make up an effective report or proposal; investigating, planning, writing and revising • Define the parts of a proposal or report • Identify what makes written communication effective so you can design your message appropriately and provide answers to tough questions • Learn how to use headings, charts and graphs appropriately to support your writing • Discover the best way to review your work so that it is clear, concise, complete and correct • Understand how to apply these skills in real work applications and give credit where required. Who should attend? This course is for anyone whose role requires them to contribute to reports or proposals designed to help others

make decisions. Course details: 1 day

9.00am – 4.30pm

ACADEMIC ASSESSMENT WRITING Acquire the necessary skills to write at an academic level

WRITING POLICIES, PROCEDURES AND WORK INSTRUCTIONS Proven methods for preparing user-friendly documents An organisation’s policies, procedures and work instructions are a key factor in maintaining efficiency, consistency and clear communication. This course shows you how to prepare well-written documents, from planning to writing, editing and reviewing. It gives you the opportunity to develop an efficient ‘writing process’ for yourself or for your writing team, making writing high quality documents so much easier. Why attend? • Adopt a professional approach to writing • Define your audience and objectives to collate appropriate information • Group and structure the content logically • Learn ways to allow users quick access to information • Write professionally in an easy to read style • Edit and revise material for maximum clarity • Explore version control and document review cycles. Who should attend? New or experienced writers interested in improving the quality of their documents. Suitable for anyone who needs to write policies, procedures and work instructions. The needs of writers from different industries and organisations will be addressed. Course details: 2 days 9.00am – 4.30pm

This course covers the essential skills of academic assessment writing. It is designed to develop skills in planning, researching, organising, analysing and presenting written assessments in a cohesive and professional manner, using correct English grammar. Strong writing skills are not only useful for students undertaking tertiary studies but are also essential to succeed in employment and communicate in the workplace. Why attend? • Understand the requirements and develop a high level plan • Determine the theme and relevant structure • Learn effective ways to research the topic and build the content • Apply correct grammar and paragraph structure • Examine the inclusion of tables, diagrams and images • Gain an understanding of appendices • Learn how to build logical flow and cohesion • Apply correct citations and referencing • Gain confidence to present a professional document. Who should attend? Students who are new to tertiary studies, who have not written academic assignments recently or those students who wish to improve their academic assignment writing at the undergraduate or postgraduate level. Course details:

½ day - Saturday 9.00am – 12.30pm

CORPORATE MEMBERSHIP

EFFECTIVE EMAIL COMMUNICATION

Get to the point with digital communications The increasing use of email in organisational life has not guaranteed its effectiveness as a means of communication. This course provides tips and tricks to be more efficient, effective and professional when communicating via email. Why attend? • Learn to prioritise and manage email messages • Manage the flow of email messages • Build your subject lines and messages for ultimate impact • Write clear and effective email messages using appropriate writing style, grammar and language • Use appropriate language to suit the audience and topic. Who should attend? Anyone who is required to manage high volumes of email and communicate electronically. The content is applicable to people from all levels. Course details: ½ day 9.00am – 12.30pm

Support your people to become the best they can be with high quality training at reduced rates. • Save up to 25% on the Non Member rate on our training courses • Free training days to use every year of your membership • Discounts on a range of AIM WA+UWA Business School Executive Education Programs • Reduced rates on customised courses, seminars, events and venue hire • Five different memberships - choose the level that best suits your organisation. Find out how much you could save by contacting our Corporate Membership team on 08 9383 8000 or email corporatemembership@aimwa.com

SPEAKING UP IN MEETINGS Become a confident communicator

PROFESSIONAL PRESENTATIONS Engage your audience with powerful presentations

TOP PERFORMER

Do you get nervous before making a presentation or attending a networking event? Speaking Up in Meetings is a great way to get more comfortable with informal communication and improve your interpersonal skills. This course will build your speaking confidence and help you overcome nerves that come with presenting to small groups and speaking in informal situations. Why attend? • Build your confidence with strong communication and interpersonal skills • Develop skills to become comfortable in professional and informal conversation • Redesign your communication style to showcase your personal strengths • Gain an understanding on how to handle ‘sticky situations’ and manage difficult conversations • Discover how to control and overcome your nervousness. Who should attend? This course is for anyone who wants to improve their confidence and speaking skills in situations such as meetings and informal social gatherings. Course details: 1 day 9.00am – 4.30pm

This hands-on course provides the practical skills required to create highly effective and engaging presentations and deliver them with confidence and style. Why attend? • Better understand your audience and their needs • Learn how to plan, prepare and deliver an effective presentation • Examine delivery techniques and how to use aids effectively • Demonstrate effective presentation and communication skills • Build confidence to speak in both prepared and impromptu situations • Evaluate the effectiveness of your presentations. Who should attend? Anyone responsible for presenting to peers, staff or clients and those seeking to acquire professional presentation skills. Note: You may also be interested in our Microsoft PowerPoint

courses on page 101. Course details: 2 days

9.00am – 4.30pm

DECISION MAKING TECHNIQUES Make the best decisions for you and your business Decision making is at the heart of good management and leadership. It is often the defining characteristic of admired managers, yet it is largely misunderstood and rarely taught to practising or aspiring managers. This course explores a wide range of approaches to decision making to increase both awareness and skill to acquire judgement when you really need to make a good call. Why attend? • Analyse types of decisions and criteria for decision making - what makes a decision good or bad? • Explore group versus individual decision making and external factors such as risk or uncertainty that can impact decisions made • Unpack a variety of case studies, problem solving models, decision trees, force field analysis and application examples to practice decision making techniques • Match an appropriate decision making technique with a problem to make better decisions within the workplace • Learn how to effectively sell your decisions to relevant stakeholders. Who should attend? Practising and aspiring managers who want to increase their skills at making good decisions. The techniques presented in this course are not subject specific so they can be applied to participants from a wide range of industries and workplaces. Course details: 2 days 9.00am – 4.30pm

THINK SMART Think smart, not hard

We now know some amazing things about how our brain works best. Exploring these discoveries is the key to unleashing personal productivity, effectiveness and efficiency. The Think Smart course will expose you to a suite of techniques that will play a part in improving work output, quality, personal wellness and balance while at the same time, reducing overall stress. Why attend? • Discover the latest evidence-based brain function ‘hacks’ and learn to harness their creative power • Manage your energy rather than your time • Understand how your environment influences your productivity and make adjustments accordingly • Exercise intuition and set priorities to increase efficiency • Discover ways to support others and foster your organisation’s productivity. Who should attend? The course is relevant to anyone, particularly individuals whose role requires them to deal with large volumes of diverse tasks and who have multiple time deadlines. Course details: 2 days 9.00am – 4.30pm

AIM WA GOES REGIONAL

CONFIDENCE ON CAMERA Say goodbye to awkward, unprofessional moments on camera

This course is designed to help you bust your fears around being on camera. You’ll learn how to live and breathe your brand message, deliver content in a natural way and engage with new audiences through video. It doesn’t matter if you are speaking to a media outlet, producing an in-house video or posting a short, sharp message from your phone, you’ll receive expert tips and advice to bring your messages to life. Your Expert Facilitator – Carmen Braidwood With a wealth of media expertise and experience in both radio and television, Carmen will guide you towards the gems of presenting in front of the camera successfully and away from the common mistakes made by those who are not media trained. She is also warm, generous, honest and committed to help you realise your full potential. Why attend? • Work through a quick start guide to get started on camera • Learn how to make use of the best lighting and camera lens angles • Plan your content so you always have something to say • Scripting with one key message in mind • Lose your connection to perfection • Lots of practice, live to camera followed by expert feedback • Bring your messages to life. Who should attend? This course is ideal for anyone wanting to share video content in an interesting and engaging way. If you’re experienced in front of the camera, you’ll build confidence and finetune your skills. If you’re a novice, you’ll receive a rich collection of practical advice, ideas and motivation to succeed. Course details: 1 day 9.00am – 4.30pm

TIME MANAGEMENT – ORGANISING YOURSELF Thoughtful prioritisation that starts with you This course reinforces the need to take personal control over your time and be responsible for the outcomes. You will develop the skills to recognise and balance your own time management to enhance performance and efficiency. Why attend? • Understand the difference between effectiveness and ‘busyness’ and learn to assess time realistically • Communicate effectively with others to discuss goals and clarify priorities • Recognise the 80/20 rule and use it to schedule time effectively • Reduce the impact of interruptions using practical techniques • Say “no” assertively to other people’s priorities, where appropriate • Establish and use a personalised time management system and increase self-determination. Who should attend? Anyone who has not previously been exposed to formal time management training, as well as those needing to refresh their knowledge of effective personal time management methods. Course details: 1 day 9.00am – 4.30pm

TIME MANAGEMENT Master the art of balancing your goals and commitments

Managing time effectively comes down to doing relevant tasks efficiently. You will bring together many practical tools, techniques and strategies that can be used in the workplace to maximise your time doing the things that matter most. This course will help you to gain more control of your workload. Why attend? • Learn to balance work and life with practical tools • Identify time wasters and create new strategies to leverage your time • Overcome procrastination, time wasting and perfectionism • Discover your own time management preferences, strengths and challenges • Stay on track with short and long term goals with a personal action plan. Who should attend? Anyone whose demanding workload contains competing priorities that require KPI’s, project goals and targets in order to be successful. Course details: 2 days 9.00am – 4.30pm

SAVE 25% ON ALL COURSES AS A CORPORATE MEMBER.

LEADERSHIP AND MANAGEMENT

EMERGING LEADERS PROGRAM (ELP) Realise your leadership potential

TOP PERFORMER

Program details:

Jump-start your leadership skills with this immersive, residential program designed to deliver personal insights and practical skills to enhance your development as a leader. You can expect to be challenged and inspired with the wide variety of learning approaches used throughout the ELP. Each approach has specific objectives and focuses on particular skills, knowledge and behaviours. Why attend? • Immerse yourself in a wide range of leadership and management principles including: - emotional intelligence - personal and organisational values - ethics - decision making - personal profiling - influence and personal power - team roles - understanding organisational context and culture - performing and performance - self-management - personal brand • During the program, you will also engage in one-to-one coaching sessions which will provide you with individual insight into your own leadership capabilities. Pre-requisite: Download and complete the Application Form at aimwa.com/630 and submit when registering for the program. Who should attend? People who have the potential to assume a mid to senior level position within the next three to five years.

4 days (fully residential – 3 nights) 8.00am – 9.00pm (days 1-3) 8.00am – 4.00pm (day 4)

Note: Special cancellation/transfer fees apply. Visit aimwa.com/630 for further information. Pre-work will be required prior to attendance on this program.

SAVE 25% ON ALL COURSES AS A CORPORATE MEMBER.

TRANSITION TO GENERAL MANAGEMENT

TOP PERFORMER

Broaden your understanding of general management We are living in changing times and never before has it been more important for you, as managers, to take time out of your busy routines to stop, reflect on your leadership approach and learn new ways to achieve results. This program is targeted at those who are moving to a general management level. The approach and facilitation style of the program is designed to create the ideal learning environment for exploring the topics that matter to managers in those roles. Program topics and content has been selected and interwoven through the program in such a way as to encourage you to think beyond the day to day obligations of your role. At the same time, there is an expectation that you will be focused on how you can turn ideas into strategy to make positive improvements back in your organisation. Why attend? • Identify and apply strategic thinking and direction • Learn how to ensure a sound ethical foundation for organisational strategy and policy • Develop the leadership capabilities that are required for management roles • Learn how to ensure the successful management of organisational change • Develop business acumen and understand financial statements • Learn how to bring out the best in your people, manage performance and master your leadership communications.

Who should attend? This program is ideal for existing managers wanting to enhance their skills and refresh their understanding of contemporary management. It is equally suited to those from a technical or discipline background who are transitioning to a general management level. Note: Pre-work will be required prior to attendance on this program. This program was formerly known as the Executive Development Course (EDCO). Program details: 5 days 9.00am – 4.30pm

LEADERSHIP DEVELOPMENT – LEADING SELF Gain insight by reflecting on your own leadership style Being the best leader you can be starts with being willing to look in the mirror: • What do I offer anyone? • Where do I need to improve? • How can I leverage my strengths? This program offers the ideal opportunity for leaders who want to enhance their understanding of themselves, build their personal leadership brand and capabilities and advance their leadership development journey. You will engage in a range of activities to not only highlight your relative strengths and weaknesses, but also to explore the impact these characteristics have on other people with whom you interact. This reflection will also consider your personal values and how these values influence behaviour and decision making. On the program, you will build an action plan to implement changes on return to your workplace and embed a longer term personal development plan. Why attend? • Gain a deeper understanding of your leadership strengths and weaknesses • Identify barriers of implementing your preferred leadership style • Reflect on the values and principles that inspire your leadership decisions • Understand how the nature of leadership has changed in recent times • Reflect on the impact of behaviours on direct reports, supervisors and other stakeholders • Learn how to remain resilient and strong • Discover how to seek support from a coach and mentor • Understand how to make a positive contribution to your organisation’s culture.

TOP PERFORMER

Who should attend? The program is suitable for team leaders, managers and coordinators at all levels who are seeking to better understand their personal leadership styles, the values that drive their choices and who want to create an action plan to advance their personal leadership development. Program details: 3 days 9.00am – 4.30pm

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